Refunds and Returns

sskgems.com offers a very simple and transparent 14 Days Return & Exchange policy applicable on all orders from India or International.

Conditions to be eligible for the Returns & Exchange Policy:

1. Products must be in their original, unused condition, with tag (if applicable).

2. The products returned will be inspected and checked by our team.

3. Damages causes due to improperly handling, improper usage will not be included under our Return & Exchange Policy

4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, original lab certificates, discount coupons, etc

Return Policy on Loose Gemstones and Rudraksha:

For loose gemstones and Rudraksha, if you want to return the products, you will be paid 100% of invoice price within the 14 Day period by meeting the above eligible conditions. Note: Shipping charges, VAT, duties, payment gateway charges are not refundable.

Return Policy on Custom Jewellery:

If we create any custom jewellery on your demand (ring, pendant, bracelet, etc.) with loose Gemstones or Rudraksha then these cannot be returned for Money. In such a case you can place a return request with 14 days of delivery to request for a webstore credit, worth 75% of your invoice value, for use against future purchases on our website. The custom jewellery should not be worn and have proper tags.

Important Notes:

1. Shipping Charges, VAT and duties are not refundable.

2. Return Shipment Charges and Insurance is at customer's cost.

3. Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded to us.

4. Any additional laboratory certificate that has been ordered for the product, shall not be refunded and the Customer has to bear its cost.

5. Any Special Requests, made by customer shall be borne by customer.

6. Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

7. For any issue related to Refund & Returns you may Call us @  +91-9119945011 or Email @  sskgemspvtltd@gmail.com